Delivery Policy
Delivery Policy
At UtahBasket.com, we aim to provide our customers with prompt and reliable delivery services. Below are the terms and conditions related to our delivery service:
1. Free Delivery in Salt Lake County
We offer free delivery within Salt Lake County, Utah. If your delivery address is located within the boundaries of Salt Lake County, you will not be charged any additional fees for delivery.
2. Delivery to Nearby Cities
We also provide delivery services to select cities near Salt Lake County. Delivery charges for these areas will vary depending on the ZIP code of the delivery location. The delivery fee for these areas will be calculated at checkout based on your ZIP code.
3. Out-of-Area Deliveries
For locations outside of Salt Lake County and the nearby cities we serve, please contact us directly to inquire about delivery availability and associated costs. We will work with you to determine the best shipping option for your location.
4. Order Lead Time / Delivery Time
All orders must be placed at least 24 hours in advance to ensure timely delivery. This allows us to prepare your basket and coordinate the delivery with our team. Orders placed after this period may be processed for delivery on the next available day.
- Example: If an order is placed by 12:00 PM on Monday, it will be scheduled for delivery on Tuesday. Orders placed after this time will be scheduled for delivery the following day.
5. Delivery Methods
We ensure that all deliveries are carried out using designated vehicles specifically intended for deliveries. Our team takes great care to ensure that your basket arrives in excellent condition and on time.
6. Delivery Hours
Deliveries are made Monday through Sunday from 9:00 AM to 6:00 PM Salt Lake Time (Mountain Time). Specific time frames cannot be guaranteed unless previously arranged, but our team will aim to deliver within this time range.
7. Order Confirmation & Delivery Tracking
Once your order has been placed, you will receive an order confirmation email with the details of your purchase. On the day of delivery, we will send you a delivery confirmation email to let you know your basket is on its way.
For deliveries to certain areas, a tracking number may be provided so you can track the delivery in real-time.
8. Delayed Deliveries
While we strive to meet our delivery timelines, UtahBaskets cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to:
- Adverse weather conditions
- Issues with third-party delivery services
- Traffic delays or road closures
If there are any unexpected delays, we will make every effort to notify you in advance.
9. Delivery Restrictions
Please note the following restrictions that may apply to deliveries:
- Deliveries to certain remote or hard-to-reach areas may incur additional fees.
- If there are any accessibility concerns (such as delivery to an apartment complex or gated community), please make sure to provide specific instructions during checkout.
10. Incorrect Delivery Information
It is the customer’s responsibility to ensure that the delivery information provided at checkout is accurate and complete. If an incorrect address is provided, and the delivery cannot be completed as a result, the customer may be responsible for any re-delivery charges.
11. Contact Us for Special Requests
If you have any specific requests or questions about delivery (such as urgent delivery, particular delivery times, or special instructions), please contact us before placing your order. We will do our best to accommodate your needs.
Summary of Key Points:
- Free Delivery: Only within Salt Lake County.
- Paid Delivery: Available to nearby cities, with fees calculated based on ZIP code.
- Out-of-Area: Contact us for delivery to locations outside of the mentioned areas.
- Order Lead Time: Orders must be placed at least 24 hours in advance for delivery.
- Delivery Times: Monday to Sunday, from 9:00 AM to 6:00 PM (Salt Lake Time).
- Tracking: Provided when available for certain areas.